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Group Leader, ChinaDepartment: Tourism and Hospitality Work Type: On the road Application Close Date: 30th Dec 2024 Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. After all these years, we’ve stayed true to our mission, ensuring our adventures are good for the places we go, good for the communities we visit and good for our travellers. That’s why we carbon offset all our trips and support local communities but we’re not stopping there. We want to be the best travel company not just in the world, but for the world. The world needs more Intrepid people: Do you love China and sharing it with others? Are you wanting to take your customer service experience to new and exciting places - literally? As a Group Leader with Intrepid you get the opportunity to share your country and culture with travellers from all over the world and create unforgettable moments they’ll treasure for a lifetime. As a Group Leader with us you will: · Be the face of Intrepid and provide exceptional customer service · Host, lead and execute tours to budget, following the itinerary and ensuring the overall successful operation of each trip · Ensure the safety and well-being of your travellers, assisting with any difficult situations that may arise. · Tell stories, deliver travel advice and organise your customers’ experience · Reconfirming suppliers, hotels, activities and doing administration along the way To be considered you must have: · Full rights to work across the region, with an "official tour guide license" · Previous Tour Guiding/Leading experience across China · Passionate for travel in the Intrepid style and sharing your region with our travellers · Excellent communication skills in English and Chinese, with the ability to communicate with people from varied cultures and backgrounds · Great availability during our peak seasons of September to October to lead our trips · Basic computer skills including email, word and excel You’ll also have amazing customer service and organizational skills, with some experience in budgeting. What you need to know: · This is a part-time contract position · You will need a valid first-aid certificate prior to starting with us · We are recruiting for leaders for all year 2025 with training commencing from Mid Feb 2025 onwards · With extended hours, lots of walking and activities, and engaging with travellers, it’s important that you are prepared both mentally and physically for the challenge! · You’ll need the ability to travel and spend time away from home, as our leaders often travel for extensive periods at a time and some tours can span up to four weeks. A bit about our people: Our team reflects the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognises that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions. Work perks: Departures through the year of diverse itineraries to lead, including a hike, bike, and kayak adventure, festival trips, family tours, and foodie experiences Travel to and from the trip is included Some meals included, and generally your accommodation will be where the guests are staying (such as hotels, camping, homestays, cabins etc) Access to e-learning platforms, and comprehensive tour leader training before you even start Internal career opportunities If you’re here to inspire, create, share and lead in what you do, we want to hear from you. We encourage you to submit your application as soon as possible – we may close advertising early if the right person is identified.