職位描述
機(jī)械設(shè)備
Key Responsibilities:
- Tool Installation & Testing:
- Conduct on-site installations of company products, ensuring accurate setup, configuration, and testing to confirm proper operation.
- Work closely with customers to ensure they understand product functionality and proper use.
- Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols to validate the product's performance and reliability.
- Maintenance & Troubleshooting:
- Perform preventative maintenance, repair, and compliance services.
- Carry out regular scheduled maintenance visits to ensure equipment is operating in optimal condition.
- Provide troubleshooting support for any technical issues, coordinating with clients and other field service personnel to resolve problems in a timely manner.
- Handle product quality complaints from customers and work with the engineering team to resolve product defects or failures.
- Customer Support & Training:
- Provide post-installation customer support, addressing any operational issues or concerns.
- Conduct product demos and workshops for clients, ensuring they fully understand the product's capabilities.
- Perform training on the use of company products for customer teams, ensuring knowledge transfer and best practices for efficient use.
- Cross-Functional Collaboration:
- Work closely with the engineering and product teams in the mother company to relay feedback, troubleshoot issues, and support product improvements.
- Document and report service activities, providing accurate reports on all service visits, repairs, and maintenance activities.
- Biological Assays & Cell Culture (BONUS POINT):
- Perform cell culture work and biological assays on client samples, ensuring accurate and reliable results.
- Collaborate with customers to ensure proper sample handling and processing, providing guidance when needed.
- Bachelor’s degree in Engineering, Life Sciences, Biotechnology, or a related field.
- 3-5 years of experience in a field service engineering role, preferably in the life sciences or medical device sector.
- Strong knowledge of laboratory equipment, instrumentation, and biological assays.
- Excellent problem-solving skills and the ability to work under pressure in fast-paced environments.
- Strong interpersonal skills and the ability to build relationships with clients and colleagues.
- Ability to travel frequently for client visits and on-site service.
- Proficiency in English; Chinese language skills are a plus, but not required.
工作地點(diǎn)
海淀區(qū)北京華龕生物科技有限公司
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職位發(fā)布者
HR/HR
三日內(nèi)活躍立即溝通
北京華龕生物科技有限公司華龕生物科技有限公司由清華大學(xué)醫(yī)學(xué)院科研團(tuán)隊(duì)領(lǐng)銜創(chuàng)建，清華大學(xué)參股共建。公司基于自主知識(shí)產(chǎn)權(quán)的原創(chuàng)性3D微組織工程技術(shù)推出的系列仿生3D技術(shù)產(chǎn)品，是一家專注于解決定制化、規(guī)?；?、自動(dòng)化、高質(zhì)量干細(xì)胞培養(yǎng)擴(kuò)增工藝；致力于開(kāi)發(fā)基于原位局部注射的干細(xì)胞3D微組織治療新藥；關(guān)注于創(chuàng)造3D細(xì)胞高通量藥物篩選產(chǎn)品技術(shù)，為各大高校、科研院所、臨床機(jī)構(gòu)、干細(xì)胞企業(yè)及藥物研發(fā)企業(yè)提供創(chuàng)新性的3D細(xì)胞技術(shù)產(chǎn)品與服務(wù)，推動(dòng)干細(xì)胞應(yīng)用領(lǐng)域與新藥研發(fā)領(lǐng)域的快速發(fā)展。
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