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1.負(fù)責(zé)協(xié)調(diào)顧客現(xiàn)場發(fā)生質(zhì)量問題 Deal with the urgent problems in customer location； 2.負(fù)責(zé)反饋顧客抱怨、要求和期望 Feedback the customer’s complains, requirement and expectation； 3.負(fù)責(zé)客戶質(zhì)量問題匯報,問題發(fā)起跟蹤至關(guān)閉； Customer quality issue feedback and report., on track to close 4.負(fù)責(zé)定期走訪客戶、了解客戶流程及客戶需求; Be responsible for interview to customer side periodically and be familiar with process flow and customer demand; 5負(fù)責(zé)三方挑選啟動、跟蹤及報銷 Be responsible for external sorting activity kick-off application, follow-up and expense reimbursement. 6.負(fù)責(zé)現(xiàn)場服務(wù)人員管理 Administer the service personnel in customer location； 7.負(fù)責(zé)新產(chǎn)品批量試裝協(xié)調(diào)、跟蹤 Arrange the trail assemble for new product with customer and follow up it； 8.負(fù)責(zé)拒收/索賠件的質(zhì)量分析及統(tǒng)計 Analyse the quality problems of reject and complained products;； 基本要求： 1) 有三年制造行業(yè)顧客服務(wù)工作經(jīng)驗(yàn); Have three years work experience manufacturing industry； 2) 良好的英語寫/說能力Good written and spoken English 3)熟悉顧客特殊要求； Master customers’ special requirements； 4)熟悉質(zhì)量工具，8D分析方法; Master quality tool, 8Danalysis method；