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主要職責(zé) ?根據(jù) WPP 標(biāo)準(zhǔn)，為 WPP 員工、旗下各個(gè)機(jī)構(gòu)以及來(lái)訪客戶(hù)提供卓越的現(xiàn)場(chǎng) IT 支持 ?領(lǐng)導(dǎo)一個(gè)由初級(jí)工程師組成的小團(tuán)隊(duì) ?確保桌面和標(biāo)準(zhǔn)技術(shù)服務(wù)（包括會(huì)議室視聽(tīng)設(shè)備）得到維護(hù)和支持 ?與業(yè)務(wù)主要聯(lián)系人（例如，人力資源、財(cái)務(wù)、行政）建立牢固的關(guān)系，以了解和滿(mǎn)足他們的技術(shù)需求 ?監(jiān)督Campus Tech Hub –負(fù)責(zé)重要活動(dòng)（例如 RTO 支持、租戶(hù)遷移等）的日程安排、準(zhǔn)備和培訓(xùn)，并確保提供優(yōu)質(zhì)服務(wù)體驗(yàn)。 ?負(fù)責(zé)Campus IT 資產(chǎn)盤(pán)點(diǎn)和生命周期管理的合規(guī)性 ?通過(guò)組織培訓(xùn)課程并授權(quán)最終用戶(hù)最大限度地使用 IT 工具，引領(lǐng)以客戶(hù)為中心的文化 ?對(duì)同事進(jìn)行 IT 服務(wù)、IT策略、IT安全性和合規(guī)性最佳實(shí)踐方面的培訓(xùn) ?管理入職和離職流程，包括用戶(hù)帳戶(hù)管理和資產(chǎn)管理 ?與內(nèi)部和外部團(tuán)隊(duì)合作及時(shí)解決中級(jí)和高級(jí)事件 ?監(jiān)督并協(xié)助向最終用戶(hù)部署新的硬件和軟件 ?根據(jù)需要支持用戶(hù)和辦公室搬遷 ?擁有擔(dān)任某個(gè)專(zhuān)業(yè)領(lǐng)域方面專(zhuān)家的能力 ?為 Service Desk 知識(shí)庫(kù)和文檔做出貢獻(xiàn) ?管理 IT 資產(chǎn)采購(gòu)、庫(kù)存和生命周期，支持成本優(yōu)化 ?與全球 IT 職能部門(mén)合作，以實(shí)施標(biāo)準(zhǔn)并支持本地業(yè)務(wù)需求 ?支持本地 IT 合規(guī)性活動(dòng)并確保遵守全球標(biāo)準(zhǔn) ?管理升級(jí)并與第三方供應(yīng)商聯(lián)絡(luò)，以確保高質(zhì)量的運(yùn)營(yíng)服務(wù) ?在非工作時(shí)間提供支持 ?根據(jù)需要執(zhí)行其他職責(zé) Key Responsibilities ? Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients, in line with WPP standards ?Lead a small team of Junior Engineers ?Deliver deskside support and ensure all standard technology services, including AV and meeting room technology, are maintained ?Build strong relationships with business stakeholders (e.g., HR, Finance, Admin) to understand and address their technology needs ?Provide oversight of Campus Technology HUB - responsible for scheduling, preparation and training for big-bangs (e.g., RTO support, tenant migrations, etc) and ensuring a white glove experience ? Responsible for Campus IT asset inventory and Life cycle management compliance ?Lead a customer-focused culture by organizing training sessions and empowering end users to maximize their use of IT tools ?Educate colleagues on IT services, policies, security, and compliance best practices ?Manage onboarding and offboarding processes, including user account administration and asset management ?Resolve Level 2 and 3 incidents and problems, collaborating with internal and external teams for timely resolution ?Escalate complex issues to Infrastructure or Management teams when required ?Supervise and assist with deployment of new hardware and software to end users ?Support user and office relocations as needed ?Serve as a subject matter expert for unique line-of-business technologies ?Contribute to the Service Desk knowledge base and documentation ?Manage IT asset procurement, inventory, and lifecycle, supporting cost optimization ?Collaborate with global IT functions to implement standards and support local business needs ?Support local IT compliance activities and ensure adherence to global standards ?Manage escalations and liaise with third-party suppliers to ensure high-quality operational services ?Be available for occasional out-of-hours support ?Perform other duties as required 技能要求

• 5 – 7 年 IT 服務(wù)臺(tái)/桌面支持角色，可以承擔(dān)跟多的責(zé)任
• 這是一個(gè) 100% 的現(xiàn)場(chǎng)角色;您必須能夠在我們指定的辦公地點(diǎn)工作
• 在 Windows 和 Mac OS 方面具有強(qiáng)大的跨平臺(tái)專(zhuān)業(yè)知識(shí);以及視屏?xí)h系統(tǒng)技術(shù)的應(yīng)用知識(shí)
• 積極主動(dòng)、以解決方案為導(dǎo)向的思維方式， 并具有出色的解決問(wèn)題的能力
• 理解用戶(hù)的訴求，有同理心，且掌握與不同用戶(hù)有效溝通的技巧
• 跨團(tuán)隊(duì)協(xié)作，并建立起信任關(guān)系
• 出色的英語(yǔ)書(shū)面和口頭溝通能力（需要高級(jí)水平）
• 能夠在最少的監(jiān)督下獨(dú)立工作
• 較強(qiáng)的時(shí)間管理和優(yōu)先排序能力
• 可以在壓力下仍然保持專(zhuān)業(yè)、平易近人的舉止

Skill Requirements

• 5 – 7 years in an IT help desk / desk side support role, with increasing responsibility
• This is a 100% on-site role; you must be able to work from one of our designated office locations

• Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology
• Proactive, solution-oriented mindset with excellent problem-solving skills
• Empathy and effective communication skills for interacting with diverse end users
• Proven ability to build trust-based relationships and collaborate across teams
• Excellent written and verbal English communication skills (advanced level required)
• Ability to work independently with minimal supervision
• Strong time management and prioritization abilities
• Professional and approachable demeanor under pressure