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This engineer will assist in critical activities including configuration, troubleshooting, management/monitoring of Cisco DNAC (Catalyst Center), WLC, ISE, Switches etc. - Install, configure, upgrade and maintain network hardware including Cisco ISE, WLC, Access points, DNAC (Catalyst Center), routers, switches etc - Provide L2/L3 level support for troubleshooting complex network related issues for wired and wireless users. - Participate in P1/P2 calls and take lead to provide resolution - Work closely and effectively with customers, partners, vendors, and fellow team members to provide exceptional customer service. - Work with TAC as and when required. - Analyse complex issues to determine client impact and suggest alternative solutions based on client needs and objectives. - Work on incidents reported by monitoring tools and users and update them on timely basis - Work in 24X7 rotational shifts Qualifications Required: - Strong Knowledge in Network administration processes and concepts. - Bachelor’s degree in computer science, Information Systems, or related field - Cisco certifications such as CCNP, CCIE or specialized certifications in DNA and ISE - 5 to 12 years in a technology role - Excellent knowledge of English - Proven experience in diagnostics and problem analysis - Technology Cisco DNAC (Catalyst Center), Cisco ISE, WLAN, Routing and Switching Desired: - Strong understanding of network technologies in two or more of the below domains - Cisco DNAC (Catalyst Center), Cisco ISE, WLAN Operations, routing, switching. - Hands on experience in managing and deploying SDA (wired and wireless infrastructure) using Cisco DNAC (Catalyst center). - Strong knowledge of Wi-Fi protocols including all standards of 802:11a/b/g/N/A.c and supporting protocols including DNS, DHCP, RADIUS, TCP/IP, UDP etc - Proven experience in configuration and troubleshooting network issues related to wireless solutions including Cisco wireless, access points, controllers, etc - Have knowledge and experience in Cisco ISE and 802.1x wireless security protocols (EAP-TLS, EAP, PEAP, etc) and understanding of Guest portal - Understanding of tools such as Wireshark to capture and analyse packets - Deep understanding of commonly used network protocols and technologies including but not limited to 802.1X, NAC, VXLAN, etc - Routing and Switching skills.