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崗位職責(zé)： 1.與關(guān)鍵客戶建立并維護(hù)穩(wěn)固的客群關(guān)系，了解客戶方的需求并提供定制化解決方案。 2.與市場部、操作部及其他物流服務(wù)部門等協(xié)調(diào)合作，為關(guān)鍵客戶提供無縫的服務(wù)交付。 3.主動就貨物運(yùn)輸狀態(tài)、潛在問題及解決方案與客戶溝通，定期提供最新信息。 4.跟進(jìn)分析客戶反饋及相關(guān)業(yè)務(wù)數(shù)據(jù)，及時明確所需的優(yōu)化改進(jìn)并推動實施。 5.高效解決業(yè)務(wù)執(zhí)行中客戶遇到的各類問題，持續(xù)提高客戶滿意度。 任職資格： 1.本科及以上學(xué)歷，物流、國際貿(mào)易或相關(guān)專業(yè)優(yōu)先。 2. 5 年以上國際貨運(yùn)代理或相關(guān)客戶服務(wù)工作經(jīng)驗，有KA客戶服務(wù)經(jīng)驗者優(yōu)先。 3.英語，聽說讀寫熟練，可作為工作語言。 4.具備良好的溝通和人際交往能力，能夠與客戶建立并維持良好關(guān)系。 5.良好的韌性與出色的問題解決能力，適應(yīng)快節(jié)奏的辦公氛圍。 Job Description: 1.Build and maintain strong relationships with key accounts, understanding their unique shipping needs and providing tailored solutions. 2.Coordinate with internal teams including Marketing, operations, and other logistics service departments to ensure seamless service delivery for key accounts. 3.Proactively communicate with clients about shipment status, potential issues, and solutions, providing regular updates. 4.Analyze customer feedback and data to identify areas for service improvement and implement relevant measures. 5.Resolve complex customer complaints and issues promptly and effectively, ensuring high - level customer satisfaction. Qualification: 1.Bachelor's degree or above, preferably in logistics, international trade, or related majors. 2.At least 5 years of experience in freight forwarding or related customer service roles, with experience in handling key accounts being a plus. 3. Proficiency in English, both written and verbal are essential. 4. Strong communication and interpersonal skills, with the ability to build and maintain good relationships with clients. 5.Excellent problem - solving skills and the ability to work under pressure in a fast - paced environment.