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更新于 3月14日

Key Account Coordinator

8000-9000元·13薪
  • 青島市南區(qū)
  • 5-10年
  • 本科
  • 全職
  • 招2人

職位描述

國際貨運代理北歐區(qū)域冷鏈運輸英語
崗位職責: 1.與關(guān)鍵客戶建立并維護穩(wěn)固的客群關(guān)系,了解客戶方的需求并提供定制化解決方案。 2.與市場部、操作部及其他物流服務(wù)部門等協(xié)調(diào)合作,為關(guān)鍵客戶提供無縫的服務(wù)交付。 3.主動就貨物運輸狀態(tài)、潛在問題及解決方案與客戶溝通,定期提供最新信息。 4.跟進分析客戶反饋及相關(guān)業(yè)務(wù)數(shù)據(jù),及時明確所需的優(yōu)化改進并推動實施。 5.高效解決業(yè)務(wù)執(zhí)行中客戶遇到的各類問題,持續(xù)提高客戶滿意度。 任職資格: 1.本科及以上學歷,物流、國際貿(mào)易或相關(guān)專業(yè)優(yōu)先。 2. 5 年以上國際貨運代理或相關(guān)客戶服務(wù)工作經(jīng)驗,有KA客戶服務(wù)經(jīng)驗者優(yōu)先。 3.英語,聽說讀寫熟練,可作為工作語言。 4.具備良好的溝通和人際交往能力,能夠與客戶建立并維持良好關(guān)系。 5.良好的韌性與出色的問題解決能力,適應(yīng)快節(jié)奏的辦公氛圍。 Job Description: 1.Build and maintain strong relationships with key accounts, understanding their unique shipping needs and providing tailored solutions. 2.Coordinate with internal teams including Marketing, operations, and other logistics service departments to ensure seamless service delivery for key accounts. 3.Proactively communicate with clients about shipment status, potential issues, and solutions, providing regular updates. 4.Analyze customer feedback and data to identify areas for service improvement and implement relevant measures. 5.Resolve complex customer complaints and issues promptly and effectively, ensuring high - level customer satisfaction. Qualification: 1.Bachelor's degree or above, preferably in logistics, international trade, or related majors. 2.At least 5 years of experience in freight forwarding or related customer service roles, with experience in handling key accounts being a plus. 3. Proficiency in English, both written and verbal are essential. 4. Strong communication and interpersonal skills, with the ability to build and maintain good relationships with clients. 5.Excellent problem - solving skills and the ability to work under pressure in a fast - paced environment.

工作地點

青島市南區(qū)時代廣場(香港中路)23樓

職位發(fā)布者

Emily/HR

昨日活躍
立即溝通
公司Logo青島怡之航物流有限公司
怡之航成立于1914年,集團總部位于北歐冰島,于2012年在納斯達克冰島交易所掛牌上市,專業(yè)從事北大西洋冷鏈航運及全球貨運代理服務(wù)。2004年集團率先在中國、西班牙等設(shè)立公司組建國際物流團隊,開啟了航運與貨運代理相結(jié)合的物流服務(wù)戰(zhàn)略推動。如今,集團在全球四大洲20多個國家擁有60余處分子公司,在遠洋航線有深厚的積累,代理網(wǎng)絡(luò)遍布全球。我們懷最大的誠意,期待您的加入! Eimskip was founded in 1914,our head office is based in Iceland. We listed Eimskip′s shares at Nasdaq Iceland in 2012. As a leading transportation company in the North-Atlantic, we provide container and reefer liner services with connections to international markets and is specialized in worldwide freight forwarding services with focus on frozen and chilled commodities and dry cargo.The forwarding activity as a strategic priority began in 2004, with the opening of Eimskip Reefer Logistics, Eimskip China, and Eimskip Spain.we have a strong cooperation with the large deep-sea lines and a worldwide network of associates in almost 60 branches in 20 countries now. Welcome to join us!
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