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更新于 3月14日

Key Account Coordinator

8000-9000元·13薪
  • 青島市南區(qū)
  • 5-10年
  • 本科
  • 全職
  • 招2人

職位描述

國(guó)際貨運(yùn)代理北歐區(qū)域冷鏈運(yùn)輸英語
崗位職責(zé): 1.與關(guān)鍵客戶建立并維護(hù)穩(wěn)固的客群關(guān)系,了解客戶方的需求并提供定制化解決方案。 2.與市場(chǎng)部、操作部及其他物流服務(wù)部門等協(xié)調(diào)合作,為關(guān)鍵客戶提供無縫的服務(wù)交付。 3.主動(dòng)就貨物運(yùn)輸狀態(tài)、潛在問題及解決方案與客戶溝通,定期提供最新信息。 4.跟進(jìn)分析客戶反饋及相關(guān)業(yè)務(wù)數(shù)據(jù),及時(shí)明確所需的優(yōu)化改進(jìn)并推動(dòng)實(shí)施。 5.高效解決業(yè)務(wù)執(zhí)行中客戶遇到的各類問題,持續(xù)提高客戶滿意度。 任職資格: 1.本科及以上學(xué)歷,物流、國(guó)際貿(mào)易或相關(guān)專業(yè)優(yōu)先。 2. 5 年以上國(guó)際貨運(yùn)代理或相關(guān)客戶服務(wù)工作經(jīng)驗(yàn),有KA客戶服務(wù)經(jīng)驗(yàn)者優(yōu)先。 3.英語,聽說讀寫熟練,可作為工作語言。 4.具備良好的溝通和人際交往能力,能夠與客戶建立并維持良好關(guān)系。 5.良好的韌性與出色的問題解決能力,適應(yīng)快節(jié)奏的辦公氛圍。 Job Description: 1.Build and maintain strong relationships with key accounts, understanding their unique shipping needs and providing tailored solutions. 2.Coordinate with internal teams including Marketing, operations, and other logistics service departments to ensure seamless service delivery for key accounts. 3.Proactively communicate with clients about shipment status, potential issues, and solutions, providing regular updates. 4.Analyze customer feedback and data to identify areas for service improvement and implement relevant measures. 5.Resolve complex customer complaints and issues promptly and effectively, ensuring high - level customer satisfaction. Qualification: 1.Bachelor's degree or above, preferably in logistics, international trade, or related majors. 2.At least 5 years of experience in freight forwarding or related customer service roles, with experience in handling key accounts being a plus. 3. Proficiency in English, both written and verbal are essential. 4. Strong communication and interpersonal skills, with the ability to build and maintain good relationships with clients. 5.Excellent problem - solving skills and the ability to work under pressure in a fast - paced environment.

工作地點(diǎn)

青島市南區(qū)時(shí)代廣場(chǎng)(香港中路)23樓

職位發(fā)布者

Emily/HR

當(dāng)前在線
立即溝通
公司Logo青島怡之航物流有限公司
怡之航成立于1914年,集團(tuán)總部位于北歐冰島,于2012年在納斯達(dá)克冰島交易所掛牌上市,專業(yè)從事北大西洋冷鏈航運(yùn)及全球貨運(yùn)代理服務(wù)。2004年集團(tuán)率先在中國(guó)、西班牙等設(shè)立公司組建國(guó)際物流團(tuán)隊(duì),開啟了航運(yùn)與貨運(yùn)代理相結(jié)合的物流服務(wù)戰(zhàn)略推動(dòng)。如今,集團(tuán)在全球四大洲20多個(gè)國(guó)家擁有60余處分子公司,在遠(yuǎn)洋航線有深厚的積累,代理網(wǎng)絡(luò)遍布全球。我們懷最大的誠(chéng)意,期待您的加入! Eimskip was founded in 1914,our head office is based in Iceland. We listed Eimskip′s shares at Nasdaq Iceland in 2012. As a leading transportation company in the North-Atlantic, we provide container and reefer liner services with connections to international markets and is specialized in worldwide freight forwarding services with focus on frozen and chilled commodities and dry cargo.The forwarding activity as a strategic priority began in 2004, with the opening of Eimskip Reefer Logistics, Eimskip China, and Eimskip Spain.we have a strong cooperation with the large deep-sea lines and a worldwide network of associates in almost 60 branches in 20 countries now. Welcome to join us!
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